Welcome to Qawafel Al-Tayebin Platform
We are delighted to serve you and provide an outstanding travel and tourism experience. To guarantee your rights and ensure the best service, please review our Booking, Cancellation, and Modification Policy below:
1. Booking Confirmation and Modification Mechanism
- Direct Booking: All bookings are automatically and instantly confirmed once the electronic payment is completed through the available channels on the platform (Mada, Visa, Mastercard, Apple Pay, etc.).
- Booking Modification Requests: The store allows you to modify booking details (such as changing the date or the number of individuals), subject to availability and the specific terms and conditions of each trip or tour program.
2. Cancellation and Refund Policy
- Cancellation: Customers have the right to submit a cancellation request and receive a refund up to 48 hours prior to the trip, in accordance with the durations specified in the displayed trip or program details.
- Security Deposits: Refundable security deposits—if applicable—will be automatically returned to the customer once compliance with the service terms is verified.
3. Request Processing and Response Mechanism
- Response Speed: Our dedicated support team is committed to reviewing and responding to all cancellation or modification requests within a maximum of 24 hours (and often much less) from the time the request is received.
- Customer Communication: Once you submit your request through the platform, the specialized team will contact you directly via your registered communication methods (WhatsApp or Phone Call) to inform you of the request status, finalize procedures, departure times, and trip details.
